General Discussion > General Discussion

Diner Down 6/30/13

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Reverse Engineer:
We have another database connection issue, now being worked on by Support.  Hoping it gets resolved in the next couple of hours.  I couldn't work on it earlier in the day due to the Podcast with George Mobus, which went quite long.  Check back here for further updates.

RE

Reverse Engineer:
Things are looking bad.  I am beginning to get worried now.

RE

Reverse Engineer:
I should have chronicled ALL the Support Chats here, but this one should give you the Flavor of such things.


--- Quote ---Chat InformationThank you for contacting support.

To enhance our security protocols, we'll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you.

Please hold for the next available operator to respond.

Chat InformationYou are now chatting with 'Rahul S'

Rahul S: Hi John.

John: Hello Rahul

Rahul S: How are you today?

John: Not good. I am on my 3rd chat here, with still not so much as an update on the problem with my Forum, ongoing since this morning.

Rahul S: Sorry for the issue.

John: Yes, but what is the problem?

Rahul S: regarding your forum issue the ticket #11433840  is forwarded to Network specilists. Currently, they are working on it.

Rahul S: You will be hearing from them within couple of hours.

John: So I have been told twice already, and the "couple of hours" keep multiplying

Rahul S: Your issue will be resolved.

John: I haven't heard anything in any couple of hours along the way here

Rahul S: Once the issue is fixed they will send an email from there end.

John: can I at least get an update here on the nature of the problem and what is being done to resolve it?

Rahul S: Sure.

Rahul S: It a server side issue with the MySQL Database.

John: Ah, OK. Why is it taking so long to resolve?

Rahul S: We need to check the complete server side script to resolve the issue completely. This is reason it takes little bit of more time to resolve it.

John: Latest estimate on how long this check will take?

Rahul S: They are working on it. It will be resolved within couple of hours.

John: LOL. I have heard "a couple of hours" a couple of times here already.

Rahul S: The issue will be resolved within 2 hours.

John: Promise?

Rahul S: Yes.

John: OK. I will hold you to this one. LOL.

Rahul S: Is there anything else I can assist you with today?

John: Not for 2 hours.

John: LOL

Rahul S: Thank you for chatting. Take care and have a good day!

Rahul S: Bye!

Chat InformationChat session has been terminated by the site operator.

--- End quote ---

Let ya know in ANOTHER 2 hours if we have made any progress here.  At least now I know it is a "Server Side Issue".  That is new Info in this chat.

RE

Surly1:
RE,
The example of James Forestal proves that even paranoids have enemies. Nevertheless, it's probably too early to reach for the Prestone.  Plenty of other websites have run articles critical of the NSA and had yet to be taken down.

Don't forget Occam's razor.

Besides, taking down a forum is no way for the Stasi to build a case, now is it?
 :o :o

monsta666:
When I ran a website there was a time we suffered from a denial of service attack on the server our site was hosted. Lost access to our website for the best part of a week and we did not have any content that would get NSA interested. This kind of crap can happen. Like you though the support desk was not helpful and the case we made was that this week downtime was a breach on their policy of limiting downtime to 1%. They said Denial of service attacks are exempt from those time limits. If the website is down for more than around 75 hours then maybe you can make this argument as most hosts make that 99% uptime promise. It doesn't sound like the server was hacked and seems to be some kind of mismanagement on their back-end servers whatever that is (the support staff could be talking out of their arses to get you off their backs) so your position would be stronger than mine.

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